Dear Valued Customer,
At Elegance Boutique, we understand that sometimes a purchase may not meet your expectations. Our priority is to ensure a smooth and convenient exchange or return process.
Eligible Items
Only regular-priced items are eligible for return or exchange. Sale items and accessories are considered final sale and are not eligible under any circumstances.
Return & Exchange Timeframe
Returns must be completed within 15 days of delivery. Returns must be requested within this 15-day window to be eligible.
Conditions for Return/Exchange
Merchandise must be unworn, unaltered, and in its original condition with tags attached. Items that have been used, damaged, or altered cannot be accepted.
Damaged Items
If your item arrives damaged, please contact us immediately and send a photo of the issue to: info@eleganceboutiqueonline.com
Return Process
When returning an item, please include the original receipt and all original packaging. If your return request is approved and the item meets our return conditions, we will provide a prepaid return shipping label at no cost to you. You may request a free return label by contacting us at: info@eleganceboutiqueonline.com. All return labels must be requested and authorized via email prior to returning any items.
Store Credit Policy
Store credit is our standard method of refund. Monetary refunds are not offered, except under specific circumstances. Store credit is issued for the full amount paid and is valid for 4 months from the date of issuance.
Final Sale
All discounted items and accessories are considered final sale and are not eligible for return or exchange.
Elegance Boutique reserves the right to deny any return or exchange that does not meet our policy guidelines. We carefully inspect every piece prior to shipping to ensure the best possible experience.
If you have any questions, please contact us at: info@eleganceboutiqueonline.com
Thank you for shopping with us.
We appreciate your trust and continued support.
Warmest regards,
Elegance Boutique Customer Service
