Frequently Asked Questions (FAQ)
1. How can I place an order?
Shopping at our store is easy:
- Browse our collections and select the products you love.
- Add them to your cart and proceed to checkout.
- Enter your shipping and payment details.
- You will receive a confirmation email with your order details.
2. What payment methods do you accept?
We accept major credit and debit cards, PayPal, ATH Mobil (Bank Transfer) and SHOP for your convenience.
3. Do you offer shipping, and how much does it cost?
Yes! We offer fast shipping across Puerto Rico and the U.S. The flat shipping rate is $10.
Enjoy FREE shipping on orders of $150 or more!
4. How long does shipping take?
We process orders within 24 to 48 business hours. Delivery times vary depending on the destination:
- Puerto Rico: 2-5 business days
- United States: 5-7 business days
5. Can I return or exchange an item?
Yes, we accept returns within 30 days of delivery.
- Contact us at info@eleganceboutiqueonline.com or WhatsApp (787)832-3213 during business hours (10:00AM TO 5:00PM -Atlantic Time Zone) to initiate the return.
- If approved, we will provide further instructions.
- Customers are responsible for return shipping costs.
- We do not offer monetary refunds. Instead, you will receive store credit for the amount paid, valid for 4 months from the date of the return.
Final sale items and accessories are non-returnable.
6. How do I know my size?
Each product includes a size guide in the description. If you need assistance, feel free to contact us for personalized guidance.
7. Can I pick up my order in-store?
Yes! We offer an in-store pickup option at our boutique. We will notify you when your order is ready for pickup.
8. How can I contact you?
We are happy to help! You can reach us via:
- WhatsApp: 787-832-3213
- Email: info@eleganceboutiqueonline.com
- Instagram: @elegance_boutique.pr
- Facebook: @Eleganceboutique.pr
9. How can I receive discounts and promotions?
Subscribe to our mailing list to get exclusive offers and early access to new arrivals. Stay tuned to the main banner on our homepage, where we always announce special discounts and promotions!
10. How can I track my order?
Once your order is shipped, you will receive an email with a tracking number. You can track your order on our website or through the carrier’s tracking page.